Position Overview:
Are you a friendly, motivated individual looking for a flexible, rewarding opportunity to work from home? We’re seeking dedicated Live Chat Agent / Receptionist to join our team. Whether you’re just starting out or have years of experience, this remote role offers the perfect chance to develop your communication skills, provide exceptional support, and enjoy the benefits of a virtual workspace.
In this position, you’ll be the first point of contact for our clients and visitors, handling inquiries, scheduling appointments, and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed, no matter your background. This isn’t just a job—it’s an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.
Responsibilities: (All Levels)
Respond promptly and professionally to customer inquiries via phone, email, or chat
Troubleshoot and resolve technical issues, guiding customers through solutions
Maintain accurate records of customer interactions and issue resolutions
Assist customers with account management, billing, and product questions
Support team members with remote administrative tasks as needed
Follow confidentiality and security protocols to protect sensitive information
For Expert Candidates:
Develop and optimize customer support workflows for efficiency
Analyze customer feedback to identify trends and improve service quality
Mentor and train new team members remotely
Coordinate with other departments to resolve complex issues
Assist in implementing remote work tools and best practices
Qualifications: (No Experience)
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong problem-solving abilities
Tech-savvy with a willingness to learn new software
Reliable, self-motivated, and capable of managing time effectively
Entry-Level: (2+ Years of Relevant Experience)
2+ years of experience in remote customer support or receptionist roles
Proficiency in CRM systems, ticketing software, and communication tools (e.g., Zendesk, Freshdesk)
Strong organizational skills and ability to multitask
Ability to work independently and handle challenging customer situations
Adaptable and quick learner
Benefits and Perks:
Health Insurance
Paid Time Off (PTO) and Paid Holidays
Retirement Plans
Flexible Work Arrangements
Paid Parental Leave
Professional Development & Certification Opportunities
Life and Disability Insurance
Employee Assistance Programs (EAPs)
Wellness Programs
Performance Bonuses & Incentives
Employee Discounts & Perks
An Inclusive, Safe, and Supportive Work Environment
Work Environment:
A fully remote position with flexible hours, designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.
...improvement, making us a great place to build a rewarding career in the manufacturing industry. We are currently looking to add a 3D Production Artist to our team in Jackson, TN. This role is responsible for managing the development and maintenance of digital assets,...
Corporate Banking Relationship Manager - VP Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering...
Job Title: Remote Recruiter Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency based in Atlanta, GA. We specialize in providing top-quality talent to companies in various industries, including technology, finance, healthcare...
...procedures, and cooperating in a team environment. The technician is learning basic skills required to support a study which may include animal husbandry needs, animal handling, cages, equipment storage/tracking, wash systems, and water delivery system maintenance for...
Prior experience working for Commercial Roofing Contractor is required.Function: TheCommercial Roofing Estimatoris responsible for selling, pricing, and negotiating contracts for commercial roof projects in Connecticut and New England area. We are looking for an Experienced...