Job Description
We are seeking a dedicated and customer-focused Remote Live Chat Assistance Specialist to join our team. This position will be responsible for providing exceptional support and assistance to customers via live chat. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
Provide real-time assistance and support to customers using the company's live chat platform
Respond to customer inquiries, troubleshoot issues, and provide solutions in a timely and professional manner
Maintain a high level of customer service by ensuring customer satisfaction and resolving any issues effectively
Collaborate with other team members to ensure consistent and accurate information is provided to customers
Document all interactions and follow-up with customers as needed
Participate in ongoing training and development to stay current on company products and services
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores
Qualifications:
High school diploma or equivalent required; Bachelor's degree preferred
1-3 years of customer service experience, preferably in a live chat or remote support role
Excellent communication skills, both written and verbal
Strong problem-solving skills and ability to think quickly on your feet
Experience working in a fast-paced environment and handling multiple customer inquiries simultaneously
Proficiency with live chat software and other customer service tools
Ability to work independently and as part of a team
Availability to work flexible hours, including evenings and weekends
Benefits:
Competitive salary
Flexible work schedule
Opportunity for career growth and advancement
Training and development opportunities
Remote work environment
Job Tags
Full time, Flexible hours, Afternoon shift,
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