Job Description

Req ID: 334306

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Discovery Engineer to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).

Job Summary:

The ideal candidate will be responsible for managing and enhancing our ServiceNow Discovery processes, including updating existing discovery patterns, creating custom patterns, troubleshooting issues, and handling high-priority tickets. This role requires a strong understanding of ServiceNow Discovery, IT Operations Management (ITOM), Service Mapping, and configuration management best practices.

Key Responsibilities:

• Update Existing Discovery Patterns: Regularly review and update existing discovery patterns to ensure they are functioning optimally and accurately capturing IT assets and configurations.
• Create Custom Patterns: Design and implement custom discovery patterns to meet specific organizational needs, ensuring comprehensive coverage of all IT assets.
• Troubleshoot Discovery Patterns: Identify and resolve issues related to discovery patterns, including analyzing logs, debugging scripts, and collaborating with other teams to ensure successful data collection.
• Open ServiceNow High Tickets: Manage high-priority incidents related to discovery failures by opening and tracking ServiceNow high tickets, ensuring timely resolution and communication with stakeholders.
• Service Mapping: Collaborate with the Service Mapping team to ensure accurate mapping of services and their dependencies, enhancing visibility into service health and performance.
• Documentation: Maintain detailed documentation of discovery patterns, processes, and troubleshooting steps to facilitate knowledge sharing and training.
• Collaboration: Work closely with IT operations, network, server, and application teams to ensure seamless integration of discovery data into the CMDB and other ITSM processes.
• Continuous Improvement: Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the discovery process.
• Training and Support: Provide training and support to team members and stakeholders on discovery processes and best practices.

Qualifications:

• Experience:
• 5+ years of experience in ServiceNow Discovery or a similar role.
• Proven experience in creating and updating discovery patterns within ServiceNow.
• Experience with IT Operations Management (ITOM) and Service Mapping in ServiceNow.
• Technical Skills:
• Strong understanding of ServiceNow platform and its modules, particularly Discovery, ITOM, and CMDB.
• Proficiency in scripting languages (e.g., JavaScript, PowerShell) for custom pattern development.
• Familiarity with network protocols and technologies (e.g., SNMP, WMI, SSH).
• Problem-Solving Skills: Excellent analytical and troubleshooting skills with a keen attention to detail.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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