Job Description
DIRECT HIRE: A great entry level opportunity in Bowie, MD. The Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client, field officers, and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency, the Video Surveillance Agent I must provide exceptional customer service and good judgement to help facilitate the safety and welfare of life and property.
Pay: $18hr, $20 after 60-day probationary period
Benefits: Health, dental and vision insurance eligibility, 401K with employer match, PTO, Short Term Disability, Long Term Disability & Life Insurance, Paid Parental Leave after 1 year of work, Vacation Reimbursement Program, Eligible for overtime and shift differential hours
The Video Surveillance Agent I position is a 100% on-site position with overnight shift hours. The position could include evenings, weekends, and holidays. MUST BE ABLE TO WORK FRIDAY - SUNDAY 6 PM - 6 AM (12 - HOUR SHIFTS) KEY RESPONSIBILITIES - Monitor client sites and dispatch police department as needed
- Provide continuous observation and surveillance for client sites
- Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff
- Report incidents or suspicious activity to client representatives or company management utilizing established procedures
- Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours and emergency response
- Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type
- Gather data and documents within proper systems as required
- Inform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situations
- Provide event history and update information as appropriate
- Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information
- Provide ongoing administrative support for the RTOC and shift supervisors
- Advise shift supervisors of any updates with contact profiles, database information, or procedures
- Seek updates from clients and field supervisors and update in the RTOC database
- Assist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies
- Deliver excellent customer service
- Perform other duties as assigned
MINIMUM QUALIFICATIONS - High school diploma or equivalent
PREFERRED QUALIFICATIONS - Minimum of one year customer service experience ( not essential )
- Basic computer skills
- Excellent verbal and written communication skills ( clear and concise )
- Excellent organizational skills and attention to detail
- Strong problem-solving skills
- Ability to handle multiple priorities in a fast-paced environment
- Ability to act with integrity, professionalism, and confidentiality
- Continuously seeking process improvement
- Excellent customer service skills
SAFETY AND QUALITY CONTROL - Ensure that the company’s safety program is always enforced at a zero-tolerance on the project site
- Ensure the company’s quality control plan is enforced
TRAINING AND CERTIFICATIONS - Company training as assigned
A successful candidate must pass a pre-employment drug test and background check.
Once you've applied, for a faster response, please text "
VSA " to 813-579-1392
INDH
Job Tags
Full time, Temporary work, Shift work, Night shift, Sunday, Afternoon shift,